Reflections on New Think Tank – 1. Phillippa Rose

This is a new series of posts in which we’ve invited people to give us their reactions to the New Think Tank project. First up: Phillippa Rose from Redfront. Thanks to Phillippa for contributing this post, and we welcome your comments.

Last month I was invited to contribute to a branding workshop for the currently described ‘New Think Tank’ – an experiment to develop new ways of making, and influencing public policy, from the ground up.

The notion of a bottom up think tank is in itself a bit of anomaly. People associate think tanks with ivory towers, white cubes, sometimes intimidating, and organisations steeped in high-level thinking, in all senses. Think tanks are associated with thorough research practice, sometimes publishing insights or data which influence policy, and challenging the status quo. They are rarely associated with people actually delivering public services, testing assumptions in the policies of the day. New Think Tank however advocates that “the people who experience the effects of social policy should have the opportunity to help shape it.”

At the branding workshop we looked at driving forces behind the initiative, role play, future scenario setting etc, to get a sense of the driving forces behind New Think Tank, perceptions in the room, and where this thing is going. It was a fascinating afternoon, with 20-30 people with varied views on the subjects raised. The room was made up of people working at the forefront of policy, business, charities, social enterprises. For me there was only one missing link – front line practitioners and service users. I think there was only one person there who worked in social services.

As a service designer, I have found it refreshing to see the New Think Tank testing assumptions online, consistently iterating and revising its approach in response to contributions and feedback in such an open and transparent way. I believe in Minimal Viable Product and Agile Development – trial and error, learning by doing, and involving user input from the very start. For the New Think Tank to be meaningful and make lasting impacts on policy, it needs to move to the next level, to specifically target service users and practitioners, and involve them on key areas to focus on, and practical action.

The concept and the thinking behind New Think Tank is new, exciting, fresh and has the potential to make a significant impact on policymakers, practitioners, and end users, experiencing these services. The messages are strong, the communications channels are established. With the official launch date June 1st, fast approaching now is the time to focus, perhaps one policy area at a time, or one locality at a time, who knows. It’s time to ask the people working with, and using public services.

Phillippa Rose from Redfront has enjoyed over ten years developing strategies, services and projects in the public and private sector. She has special interests in the following areas: innovation, co-creation, talent development and enterprise. At Redfront, Phillippa specialises in user-engagement, strategic partnerships, service innovation and networks.

http://www.redfront.co.uk/

https://twitter.com/#!/phillirose


One Comment on “Reflections on New Think Tank – 1. Phillippa Rose”

  1. Thanks for this post Phillippa – we really appreciated your particiaption in the workshop and your support for the project generally. You’re absolutely right that the ‘missing link’ right now is engagement with front line practitioners and service users. We have some in our growing Twitter followership (@newthinktankuk), and (we hope) the readership of this blog, but we haven’t really started the process of reaching out properly to front line audiences in the ways we want to and recognise are fundamental to the success of the project. The branding workshop wasn’t the start of this process – we just wanted to get together some self-selected people who get the idea to hear their thoughts, but we know that there’s lots more testing and development with user groups to be done over the next few months. This is the phase we’re now moving into, especially post-1st June when we launch the proper name, brand and project description. 9 days to go!


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